Complaint Response

Write a response to a [CUSTOMER/CLIENT] complaint about [ISSUE].

Their complaint: [SUMMARY OF WHAT THEY SAID]
What actually happened: [THE FACTS]
What we're able to do: [OUR RESPONSE/REMEDY]
What we're not able to do: [LIMITS IF ANY]
Future prevention: [HOW WE'LL AVOID THIS]

The response should:
- Acknowledge their frustration/experience
- Take appropriate responsibility
- Explain what happened (briefly, without excuses)
- Clearly state what we'll do
- Invite continued dialogue if appropriate

Avoid: Defensive tone. Over-explaining. Making promises we can't keep.
Tone: Empathetic, professional, solution-oriented.