Apology Letter (Business)

Write a business apology letter for [THE SITUATION].

Recipient: [CLIENT/CUSTOMER/PARTNER]
What happened: [THE PROBLEM]
Our responsibility: [WHAT WE DID WRONG]
Impact on them: [HOW IT AFFECTED THEM]
What we've done to fix it: [IMMEDIATE ACTIONS]
What we're doing to prevent recurrence: [LONG-TERM ACTIONS]
Make-good offered: [COMPENSATION/REMEDY IF ANY]

The letter should:
- Lead with the apology, not excuses
- Take clear responsibility
- Demonstrate understanding of the impact
- Show concrete corrective actions
- Be concise--don't over-apologize

Avoid: Excessive hedging. Blaming others. Sounding defensive.
Tone: Sincere, accountable, focused on making things right.