Customer Onboarding Sequence

Design a customer onboarding sequence for my [BUSINESS TYPE].

What happens when someone becomes a customer:
- They've purchased: [PRODUCT/SERVICE]
- Typical customer: [DESCRIPTION]
- What they need to get started: [REQUIREMENTS]
- Common early frustrations: [PROBLEMS NEW CUSTOMERS FACE]
- How long until they see value: [TIME TO VALUE]

Create an onboarding sequence including:

Day 0 (Purchase/Sign-up):
- Welcome communication (draft it)
- Immediate next steps
- What to expect

Day 1-3:
- Getting started guide
- Key setup or preparation steps
- First quick win

Week 1:
- Check-in communication
- Common questions at this stage
- Resource sharing

Week 2-4:
- Progress check
- Advanced features or next steps
- Feedback request

For each touchpoint provide:
- Communication channel (email/call/text)
- Template or script
- Goal of the touchpoint
- Red flags to watch for

Also include:
- Onboarding checklist I can track per customer
- Handoff process (if moving from sales to service)
- How to personalize for different customer types