Customer Feedback System Designer

Design a customer feedback collection system for my business.

Business type: [DESCRIPTION]
Number of customers/month: [APPROXIMATE]
Current feedback process: [DESCRIBE OR "NONE"]
Biggest question I have about my customers: [QUESTION]

Types of feedback I need:
- After purchase/project completion
- Ongoing satisfaction
- Product/service improvement ideas
- Testimonials for marketing

Design a feedback system including:
1. When to ask for feedback (timing in the customer journey)
2. How to ask (email, survey, phone, in-person)
3. What specific questions to ask (keep it short)
4. Survey template (5-7 questions maximum)
5. How to incentivize responses
6. How to organize and analyze feedback
7. How to act on feedback (process for improvements)
8. How to turn positive feedback into testimonials
9. How to handle negative feedback constructively
10. Monthly feedback review template

Tools to consider: [BUDGET FOR FEEDBACK TOOLS]
Goal: Increase response rate and get actionable insights
without annoying customers.