Customer Response Templates

Create a library of customer response templates for my
[BUSINESS TYPE] business.

Common customer situations I handle:
1. [SITUATION 1: e.g., "New inquiry about services"]
2. [SITUATION 2: e.g., "Price objection"]
3. [SITUATION 3: e.g., "Requesting a refund"]
4. [SITUATION 4: e.g., "Complaint about quality"]
5. [SITUATION 5: e.g., "Asking for a discount"]
6. [SITUATION 6: e.g., "Following up after no response"]

My brand voice: [PROFESSIONAL/FRIENDLY/CASUAL/FORMAL]
My communication channels: [EMAIL/PHONE/CHAT/SOCIAL MEDIA]
My typical response time: [HOURS/SAME DAY/ETC.]

For each situation, create:
1. Email template with subject line
2. Key talking points if handled by phone
3. Short-form response for chat or social media
4. When to escalate (if I have team members)

Each template should:
- Acknowledge the customer's concern
- Provide a clear next step
- Maintain my brand voice
- Be customizable with [BRACKETS] for specifics
- Include a positive closing

Also provide a "response decision tree" for common situations.