Browse Real Estate Professionals SECTION 8: Fair Housing, Disclosure & Compliance

The Steering Language Check

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The Steering Language Check

Review the following client communication for steering risk.

Communication:
[PASTE]

Context: [BUYER CONSULTATION / AREA DISCUSSION / SHOWING
RECOMMENDATIONS / EMAIL]

Identify:
1. Any recommendation or discouragement of an area based on
   anything other than the client's stated objective criteria
2. Any characterisation of a neighbourhood's residents or
   community
3. Any answer to "is this a good area?" that goes beyond objective,
   verifiable property criteria
4. Any assumption I appear to have made about what this client
   wants based on who they are
5. Any pattern in which properties I showed or did not show
6. Any school, crime, or demographic reference

For each: quote it, explain the risk, give a compliant alternative.

Then give me:
- Standard language for redirecting "what's the best neighbourhood
  for us?" to objective criteria and public data sources
- What I should say when a client explicitly asks about
  demographics or schools
- What I should document about these conversations

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