The Mediation Preparation Guide

Prepare me to mediate this dispute between two parties fairly.

The dispute: [DESCRIBE — PARTIES, WHAT IT'S ABOUT, HISTORY]
My relationship to both: [DESCRIBE — AND WHETHER I'M TRULY NEUTRAL]

Provide:
1. How to set up the mediation so both parties trust the process
2. How to help each side feel heard before problem-solving starts
3. How to move them from positions and blame to interests and options
4. How to help them generate and evaluate solutions themselves
5. How to close with an agreement both will actually honour

Keep me neutral and focused on their resolution, not mine. Flag if the
dispute needs formal HR or legal handling instead.