Browse MBAs SECTION 11: Leadership & Managing People

The Crisis Leadership Guide

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The Crisis Leadership Guide

Help me lead through this crisis calmly and effectively.

The crisis: [DESCRIBE]
Who's affected and watching: [TEAM, CUSTOMERS, STAKEHOLDERS]
What's known and unknown right now: [DESCRIBE]

Provide:
1. The immediate priorities (safety, stabilise, communicate)
2. How to project calm and control while being honest about uncertainty
3. What to communicate, to whom, and how often
4. How to make decisions with incomplete information without freezing
5. How to protect the team from burning out through it

Focus me on steadiness and communication — in a crisis, the team takes its
emotional cue from the leader.

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