The Performance Diagnostic

Diagnose why this person or team is underperforming before I act.

Who: [PERSON / TEAM AND ROLE]
The performance gap: [DESCRIBE SPECIFICALLY]
Context: [WORKLOAD, RESOURCES, CLARITY, HISTORY]

Work through whether the cause is:
1. Clarity — do they know what's expected and what good looks like?
2. Capability — do they have the skills? (trainable or not)
3. Resources — do they have the tools, time, and support?
4. Motivation — do they care, and why or why not?
5. Obstacles — is something in the system blocking them?

For the likely cause, give the right response — because the fix for a
skill gap is nothing like the fix for a motivation or system problem.
Warn me against assuming it's a "them" problem when it's often a system
one.