Browse MBAs SECTION 10: Organizational Behaviour

The Team Norms Designer

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The Team Norms Designer

Help this team agree on how it wants to work together.

The team: [DESCRIBE]
The friction points: [WHAT KEEPS GOING WRONG — MEETINGS, COMMS,
DECISIONS, CONFLICT]

Provide:
1. The areas where explicit norms would help most
2. Proposed norms for communication, meetings, decisions, conflict, and
   accountability
3. How to set these with the team so they own them (not impose them)
4. How to make norms real (what happens when one is broken)
5. The two or three norms that would most improve how this team operates

Keep it to a short, memorable set the team will actually live by, not a
long charter nobody reads.

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