The Capacity Planner

Plan capacity for this operation to match demand without waste.

The operation: [DESCRIBE]
Demand: [CURRENT AND EXPECTED, INCLUDING SEASONALITY/VARIABILITY]
Current capacity and utilisation: [DESCRIBE]

Provide:
1. The capacity required to meet demand at a sensible service level
2. The cost of under-capacity (lost sales) vs over-capacity (idle
   resources)
3. Strategies for variable demand (buffer capacity, flexible labour,
   outsourcing peaks)
4. Whether to lead, lag, or match demand with capacity additions
5. The utilisation target that balances cost and responsiveness

Explain why running at 100% utilisation usually makes service worse, not
better.