Difficult Conversation Scripts

Create difficult conversation scripts for my [BUSINESS TYPE]:

Scenarios:

1. Performance not meeting expectations
2. Behavior/attitude issue
3. Attendance problems
4. Conflict between team members
5. Putting someone on a performance plan

For each, provide:

Preparation:

- Facts to gather
- Goals for conversation
- Possible outcomes

Conversation Script:

- Opening (direct but caring)
- Stating the issue clearly
- Listening for their perspective
- Setting expectations
- Agreeing on next steps
- Documenting the conversation

Follow-Up:

- Check-in schedule
- Progress evaluation
- Escalation if needed

Key phrases:

- How to be direct without being harsh
- How to give them dignity
- How to stay calm if they get upset

Also: When to involve HR (if you have one) or legal