After-Hours/Emergency Response

Create after-hours customer communication for my [BUSINESS TYPE]:

Business hours: [YOUR HOURS]
Emergency definition: [WHAT COUNTS AS URGENT]
Emergency contact: [IF ANY]
Response commitment: [WHEN YOU'LL REPLY]

Create:

1. After-Hours Auto-Reply (Email)
   - Hours stated
   - When they'll hear back
   - Emergency instructions
   - Self-service options

2. Voicemail Script
   - Professional greeting
   - Hours
   - Emergency handling
   - Alternative contact options

3. Live Chat Offline Message
   - Quick acknowledgment
   - Hours/timeline
   - Alternative help

4. True Emergency Response
   - How to identify real emergencies
   - Escalation process
   - Template for emergency response

5. First-Response-of-Day Message
   - For overnight inquiries
   - Priority handling note
   - Apology for wait

Tone: Helpful, clear, professional
Balance: Don't overpromise availability, but don't seem unavailable