Service Update/Delay Notification

Write customer notifications for service updates/delays:

Business: [BUSINESS TYPE]
Situation: [WHAT'S HAPPENING]
Impact on customer: [HOW IT AFFECTS THEM]
New timeline: [UPDATED EXPECTATIONS]
Cause: [REASON - if sharing]
Compensation: [IF ANY]

Create templates for:

1. Initial Delay Notification
   - Clear statement of delay
   - Apology
   - New timeline
   - What you're doing
   - How to reach you

2. Progress Update
   - Current status
   - What's been done
   - What remains
   - Updated timeline

3. Issue Resolved Notification
   - Good news delivery
   - Thank for patience
   - Any compensation details
   - Prevention measures

4. Ongoing Situation Updates
   - Regular check-in format
   - Transparency about uncertainty

Tone: Honest, proactive, apologetic but not groveling
Don't: Overpromise recovery timeline