Escalation Response

Create escalation handling responses for my [BUSINESS TYPE]:

Escalation triggers:

1. Requesting manager/owner
2. Threatening to go public/sue
3. Repeated unsuccessful contact
4. Extreme dissatisfaction

For each trigger:

Initial Response:

- Acknowledge their frustration
- Don't dismiss the escalation request
- Buy time appropriately if needed

Manager/Owner Follow-Up:

- Personal acknowledgment
- Review of situation
- Enhanced resolution offer
- Commitment to fix

De-escalation Language:

- Phrases that calm
- Empathy statements
- Control-giving language

Also provide:

- When to actually escalate vs. resolve
- Documentation requirements
- Follow-up after resolution

Tone: Calm, authoritative, empathetic
Never: Get defensive, argue, or dismiss