Service Recovery Scripts

Create service recovery scripts for my [BUSINESS TYPE]:

Common issues:

1. [ISSUE 1]
2. [ISSUE 2]
3. [ISSUE 3]
4. [ISSUE 4]

For each issue, provide:

1. Immediate Response
   - What to say first
   - Acknowledgment language
   - Taking responsibility

2. Recovery Action
   - Specific resolution offer
   - Above-and-beyond gesture
   - Timeline commitment

3. Follow-Up
   - Check-in message
   - Feedback request
   - Relationship rebuilding

Recovery gestures to consider:

- Discount on current/future purchase
- Free add-on or upgrade
- Expedited service
- Personal call from owner
- Gift card or credit

Tone: Genuinely concerned, action-oriented