Negative Review Response

Write a response to this negative review:

Review: [PASTE THE REVIEW]
Star rating: [RATING]
Business: [BUSINESS TYPE]
What happened: [YOUR SIDE IF KNOWN]
Resolution offered: [IF ANY]
Can it be fixed: [YES/NO/PARTIALLY]

Public response should:

1. Thank them for feedback (genuinely)
2. Apologize for their experience
3. Don't be defensive or argue facts
4. Take conversation offline ("Please contact us at...")
5. Show commitment to improvement
6. Keep it brief (under 100 words)

Also provide:

- Private follow-up message (if they contact you)
- Response if review contains false claims
- Response if review is from competitor/fake

Tone: Professional, empathetic, solution-oriented
Remember: Others are watching how you respond.