Refund/Return Response

Write a response to a refund/return request:

Customer request: [PASTE OR DESCRIBE]
Product/service: [WHAT THEY BOUGHT]
Purchase date: [WHEN]
Our policy: [REFUND/RETURN POLICY]
Situation: [WITHIN POLICY/OUTSIDE POLICY/EDGE CASE]
Decision: [APPROVE/DENY/PARTIAL]

If approving:

- Confirm refund
- Explain process and timeline
- Return instructions (if applicable)
- Retention offer (optional)

If denying:

- Acknowledge request
- Explain policy kindly
- Offer alternative solutions
- Leave door open

Also provide:

- Partial resolution option
- Escalation response (if they push back)