Customer Inquiry Response

Write a response to this customer inquiry:

Customer message: [PASTE THEIR MESSAGE]
My business: [BUSINESS TYPE]
My policies/info needed: [RELEVANT INFO TO INCLUDE]
Tone: [FRIENDLY/PROFESSIONAL/CASUAL]

Response should:

- Acknowledge their question
- Provide clear, complete answer
- Anticipate follow-up questions
- Include helpful next steps
- Invite further questions

Keep it concise but thorough. Under 150 words.

Also provide:

- Subject line (if email)
- Alternative version if they need more detail